Our managed IT support services take the stress out of using technology. We can help you better manage your IT infrastructure by reducing costs and shielding you from the complexities of IT.
Our managed IT support services help to create a stable IT infrastructure. The best way to eliminate costly downtime is to prevent problems through proactive monitoring and management of the IT infrastructure. You can free up your staff to focus on your core business and not attending to IT issues frequently.
Our team works diligently to understand each IT issue and service request that comes in and provide thorough resolutions that make a positive impact to your business.
Our Approach to Managed IT Support
Assessment of the State of the IT Infrastructure
We start by thoroughly examining your entire IT infrastructure and to provide you with a clear IT support service proposal based on infrastructure and your technology needs.
Optimize the IT Infrastructure
We thoroughly clean up and document your entire IT infrastructure so that we can manage and support it efficiently.
Manage and Support the IT Infrastructure
We install our IT system monitoring and other support software with your approval and take over the responsibility of managing your IT infrastructure.
Managed IT Support Service Features
We use Paessler AG’s PRTG IT monitoring system to monitor your IT infrastructure at all times to provide a timely response to issues discovered. Our experienced team will attend to the issues as part of our IT support service.
We have automated many of the server and computer maintenance tasks to keep your services and devices running smoothly throughout the useful life of your IT infrastructure.
We will keep your operating systems and software applications up-to-date to ensure optimal security and stability.
You will have access to our support help desk for all your IT issues. Give us a call or send us an email and your issue will be quickly resolved by one of our trained engineers. We provide an IT support ticket system for tracking alerts and service requests.
We will maintain up-to-date documentation of your IT infrastructure as well as an inventory of all your system hardware and your software licenses.
We can offer a Managed Antivirus solution which delivers enterprise class proactive and comprehensive security, monitoring, management, and is maintained 24X7 by our network engineers.
Integrated Network support
We will manage your network facilities such as your routers, switches, network firewall, VPN, and Wi-fi network to keep your network running and secure.
Data Backup and Disaster Recovery
We provide and manage a complete backup solution fordata redundancy so that you never lose your important data.
We deal with your technology vendors so you can focus on your business.
Projects & Consulting
Our team of IT engineering experts are at your disposal to plan and execute your IT projects, whether big or small.